We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make unless specifically stated otherwise on our product pages or readers offer advertisements. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product(s), partial product, etc the refund will be processed.
As a user, you may cancel your order at any time. Any return or refund is as per the return and refund policy of that particular vendor. You agree and understand that not all products can be returned, all product pages have information about the return of the specific product. You understand and agree that the decision about a product being damaged/faulty/incorrect shall rest solely with Us. Any disputes in this direction shall be subject to the jurisdiction of courts in Pune, Maharashtra only.
INCORRECT OR DAMAGED GOODS
In case a User has received a delivery of incorrect/damaged/short-supplied products, we offer a 100% replacement/refund, including forward and reverse freight, GST, etc.
The refund for incorrect or damaged goods shall be at the sole discretion of Javi Forward Enterprises Pvt Ltd. In a case, where the Users claim about invalid or damaged goods is faulty or invalid, we may or may not accept the return request at our sole discretion.
If the user has received correct/in good condition/complete or excess supply and still wants to return the products, we shall refund in cash or in-store credit the amount, after deducting the forward and reverse freight charges and restocking charges of 10% of the order value plus applicable GST.
The User can send an email of the damaged or incorrect item and the shipping container to [email protected] with the following on the body of the email:
- Your order number
- The shipping ID or item number
- A brief description of the reason for the return
- And tell us whether you are seeking a replacement or a refund.
The user has to register the refund/replacement claim within 7 days of the receipt of the product. You can raise a claim via email as stated above. We will not entertain any claim made after 7 days of receipt of an order.
Your request will be processed within 96 hours, and you will receive an email letting you know your replacement is under production. If Your order is eligible for a cash refund, the amount shall be refunded to the original source of payment within 10 working days.
PACKAGING OF ITEMS FOR RETURN
To return an item, please pack them in a transport-worthy box/ bag. Please include your name, postal address, email address, and telephone number, as well as your order number and the shipping ID. We encourage you also to include a brief description of the reason for the return.
On case to case basis, either We may or may not pay for the logistics for the return of the products purchased. If in a situation that cost has to be borne by You, You would be notified of the same. We strongly encourage you to return your item via a traceable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item.
Refunds will be issued by the same means of payment as used for the initial transaction. You will not incur any fees as a result of such a return. We will withhold reimbursement until we have received the goods back. Once we are in receipt of the goods returned from you, we will the refund amount to your bank account, credit card, online wallet, etc., and are subject to their policies.